Refunds & Returns
A.Vogel Online Shop
Given that our transactions are deemed to take place in Queensland, we are bound by consumer rights and legislation as it applies in the State of Queensland.
Our intention, however, is to provide a degree of customer service and deal with any consumer issue well above and beyond what is required by law, and we welcome any feedback from our customers that can assist us in improving our service.
Damage in transit or Errors
Any parcel which appears damaged on arrival can be refused and returned to sender at no cost to you. Please contact us so that we can take corrective measures.
Any faulty or damaged stock returned within 7 days will be replaced at no charge. Please contact us to arrange return post.
Any orders incorrectly processed by A.Vogel.com.au, will be corrected at no additional charge to the customer or a full refund of the initial charge.
Policy of Returns
Unopened product: Any product ordered incorrectly by the customer, may be returned for exchange or credit if informed within 7 days of dispatch and returned in saleable condition. Postage costs will be incurred by the customer. Please contact customer support to organise this.
Faulty product: In the event that the product you have received is faulty on receipt or develops a fault, you may be able to return it. Please contact customer support to organise this.
All goods to be returned, whether defective or not, should be supplied with written documentation supporting the claim or return.
3/14-28 Ivan Street
Arundel QLD 4214